Refund & Cancellation Policy

1. How plans are paid

Plans are monthly and paid in advance on this website. Your plan switches on as soon as the payment is confirmed, so you can use it straight away.

2. Cancelling

There is nothing to cancel. A plan simply ends after the month you paid for if you do not pay again. Nothing renews by itself.

When it ends you cannot add new customers, but everything for existing customers keeps working.

3. Refunds

Because the service is available as soon as you pay, payments are not refunded once the plan is active, and there is no refund for the unused part of a month.

We do refund in these cases: you were charged twice for the same plan; money was taken but your plan was not activated and we cannot activate it; or we charged the wrong amount.

4. If money was deducted but the plan did not start

Wait a little: a bank can take several minutes to confirm. Your plan switches on by itself when the payment is confirmed.

If it has not started after 24 hours, write to us with your registered mobile number and the payment details. We will activate the plan or refund you.

5. How refunds are paid

Approved refunds go back to the original payment method within 7 working days of our approval, and your bank may take a few more days to show it.

6. How to ask

Write to hello@kistcare.in or +91 84296 04825 from or about your registered mobile number, with the date and amount of the payment.